Frequently Asked Questions
We recommend reading the User’s Manual, as many of the questions
are answered in it.
General
• What are the system requirements?
• How do I install?
• How do I uninstall?
• Will it frustrate legitimate senders?
• What if I want to control only some of my POP accounts?
• How do I allow a previously blocked sender?
• How do I block a sender?
• Will I be charged at the end of my 30-day trial?
• Why should I register?
Product
• Is AllSpamAway free?
• Can I install my AllSpamAway in more than one computer?
• Does AllSpamAway work in Apple computers?
• How is AllSpamAway different from spam filters?
• How does AllSpamAway work?
• Will using this program inconvenience my senders?
Using AllSpamAway
• What if I don’t want AllSpamAway to process all my accounts in Outlook?
• Will AllSpamAway process e-mails before or after my Outlook message rules are applied?
• What if I want to uninstall the program? Will my computer be the same as before?
• How do I uninstall the program?
Troubleshooting
• What happens after a Runtime Error?
• AllSpamAway left some unverified e-mails in my inbox
• The AllSpamAway menu bar doesn’t show up
 What are the system requirements?
Windows 98, Me, XP or NT
Outlook 2002, 2003 or XP
64 MB RAM or more
50 MB free disk space
Pentium II 450 MHz +
How do I install?
1. Close Outlook and disconnect any device that synchronizes with it, like a pocket pc or palm device.
2. Run the AllSpamAway installer, and follow the on-screen instructions. Note: AllSpamAway must be in the same language as your Outlook or it might not work properly or at all.
3. Start Outlook and then connect any device that will synchronize.
4. You will notice that the AllSpamAway menu bar appears below the usual Outlook menus.
How do I uninstall?
Before you uninstall AllSpamAway we recommend you to export the settings and lists to a file. In this way, you will have the chance to import this settings and lists into a future AllSpamAway installation. If this need arises, you will be able to avoid setting everything up again and reconstructing your lists.
To uninstall AllSpamAway go to Windows Start -> Control Panel -> Add or Remove Programs -> AllSpamAway -> Remove
Will it frustrate legitimate senders?
Not at all, spam affects all of us and those who use AllSpamAway experience that when someone wants to deliver a message, understand and reply to the verification e-mail.
What if I want to control only some of my POP accounts?
It might be your need to let some of your accounts uncontrolled by AllSpamAway, like info, contact, or any other commercial account where you do not want to bother at all the potential customers.
AllSpamAway will only control those accounts that have been setup. See the user manual.
Another way is to create an outlook message rule to move all those e-mails to a certain folder. Remember that AllSpamAway only controls the inbox.
How do I allow a previously blocked sender?
Simply highlight any e-mail of the sender and click on the add icon.
Another method is to open Sender’s Administration, choose the Away List, search the sender’s e-mail. As you type in the input box the e-mails will be filtered, highlight the desired e-mail address and click on the Move to the Show Folder Icon. All the e-mails from this sender will be moved from the Away Folder to the inbox, simultaneously the e-mail address will be moved to the Show list.
How do I block a sender?
Simply highlight any e-mail of the sender and click on the scratch icon.
Another method is to open Sender’s Administration, search the sender’s e-mail. As you type in the input box the e-mails will be filtered, highlight the desired e-mail address and click on the Move to the Away Folder Icon. All the e-mails from this sender will be moved from the inbox to the Away folder, simultaneously the e-mail address will be moved to the Away list.
Will I be charged at the end of my 30-day trial?
No, but AllSpamAway will no longer help you with the spam.
Why should I register?
It is only necessary to buy license keys.
Is AllSpamAway free?
The Trial version of AllSpamAway is free for 30 days. Once those days are over you have the option to buy AllSpamAway in order to continue using it.
Can I install my AllSpamAway in more than one computer?
Yes. To do this, you need to buy more codes. If you know you will use it in more than one computer, we recommend using the option to buy multiple AllSpamAway licenses to save money.
Does AllSpamAway work in Apple computers?
AllSpamAway works with Outlook 2002/2003 on PC only.
How is AllSpamAway different from spam filters?
In most cases, anti-spam software requires the user to manage the sender’s e-mail addresses by manually selecting which e-mails are spam and which are friendly. Unfortunately, many spammers use a different address each time they send you spam, avoiding any blocks that you might have put on one particular address. This keeps you busy deciding whom to block.
AllSpamAway is different because it eliminates the need to block spam altogether. It treats any new address as spam until proved to be friendly through an E-mail Verification system.
How does AllSpamAway work?
With AllSpamAway installed in your Outlook, all e-mails arriving from new addresses will be placed on the AllSpamAway folder and the e-mail address will be added to the Away List. At the same time, a Sender’s Verification E-mail (VE) containing a unique code will be sent to all new sender addresses, and the date will be stamped in the Away/Pending list. For the sender’s e-mails to gain access to your inbox, the sender needs to reply to the VE within the pre-determined time period set by the user. When the Reply E-mail with the same code arrives to your inbox, it is checked against the Away/Pending List. If it matches, all the sender’s e-mails in the AllSpamAway folder are moved to the inbox, and his address is also moved to the Show List. All future e-mails from this address will be placed in your Inbox. If necessary, you can manually move any e-mail address to the Show or Away lists. Addresses manually moved will stay where they were moved.
Will using this program inconvenience my senders?
Not at all. The people who send you e-mail will receive an E-mail Verification. Once they reply to it, all future e-mails from that address will arrive at your Inbox. They only need to verify their address once.
What if I don’t want AllSpamAway to process all my accounts in Outlook?
You can choose which accounts you want to be process by AllSpamAway. To do this:
1. Click on the icon to open the setup window.
2. Fill in the fields with the correct information for each e-mail account that you want AllSpamAway to watch.
-Account name: any name to recognize that account.
-E-mail address: the actual e-mail address for that account.
-SMTP server: same settings as you are using in Outlook.
-Check the box if your server requires Authentication and fill in the username and password fields.
3. Test the settings. Wait until you receive the feedback from your server to ensure that the account is setup correctly.
Can I set up popular web mail accounts to be processed by AllSpamAway?
This is possible if you set up the account as a POP3 account. Since Hotmail cannot be set up in this way, AllSpamAway will not have any effect on Hotmail accounts. To set up Yahoo!, Gmail or other unsupported e-mail accounts, please refer to the User’s Manual.
Will AllSpamAway process e-mails before or after my Outlook message rules are applied?
No. AllSpamAway will process your inbox after your Outlook message rules are applied.
What if my e-mail recipients are also using AllSpamAway?
If your recipient has AllSpamAway installed and neither of you has added the other to the Show list, his AllSpamAway will place your e-mail in his Away folder and will send you an E-mail Verification. Since you do not have his address in the Show List, your AllSpamAway will place his address in the Away/pending verification List and his E-mail Verification in the Away Folder. Neither of you will be able to see the other’s e-mail. For this reason, we recommend adding all the e-mail addresses that you send e-mails to in the Show list just in case.
What if I want to uninstall the program? Will my computer be the same as before?
Your computer and software run absolutely no risk by installing AllSpamAway. Since AllSpamAway is an Add-in to Outlook, you can disable it from or uninstall it altogether. Once AllSpamAway is uninstalled your system will be restored as if you had never installed it.
How do I disable the program from Outlook?
If want to know how is life without AllSpamAway, you can disable it. All your settings and lists will remain untouched, and you can enable it and do a Clean Inbox Now at any time.
1. In Outlook, go to Tools -> Options -> Other -> Advanced Options -> COM Add-Ins.
2. Uncheck the box for AllSpamAway
3. Click OK
4. Close all windows and restart Outlook for the changes to take effect.
To enable AllSpamAway just follow the same steps but in step 2, check the box instead.
How do I uninstall the program?
Before you uninstall AllSpamAway we recommend you to export the settings and lists to a file. In this way, you will have the chance to import this settings and lists into a future AllSpamAway installation. If this need arises, you will be able to avoid setting everything up again and reconstructing your lists.
To uninstall AllSpamAway go to Windows Start -> Control Panel -> Add/ Remove programs -> AllSpamAway -> Remove.
Run Time Errors
AllSpamAway will no longer be working for this session.
Close Outlook and reopen it again to Start AllSpamAway in a new session.
AllSpamAway left some unverified e-mails in my inbox
In Outlook Express, if "Process only messages to my configured accounts in the To: field" is checked, e-mails
that do not contain only any of your configured addresses in the To: field will not be processed.
Select Process all received messages in Setup>>General to process all arriving messages.
In Outlook, only e-mails arriving with the configured e-mail accounts in any of the e-mail fields are processed.
For all versions, to speed up the processing, AllSpamAway only processes the unread e-mails after each send/receive.
Meaning that any marked as read messages will be left unprocessed.
Click on the "Clean Inbox Now" button to process every e-mail in the inbox regardless of its read status.
Anyway, in Outlook 2002,2003,XP and 2007 you will need to configure all the accounts for all the e-mails to be processed.
The AllSpamAway menu bar doesn’t show up
Sometimes, Outlook might encounter a problem and, in order to start fresh, it might ask you to disable add-ins. AllSpamAway is an add-in and might be disabled.
If this is the case, do the following:
1. Go to Help -> About Microsoft Outlook -> Disabled Items
2. If in the list, Select AllSpamAway and click Enable.
3. Close all the opened windows.
4. Re-start Outlook.
Another way to reinstate AllSpamAway is:
1. In Outlook go to Tools -> Options -> Other -> Advanced Options -> Com Add-Ins
2. Check that AllSpamAway is there and the box is checked.
3. Click OK to save and close the windows.
4. You might need to re-start Outlook for changes to take effect.
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Minimun requirements:
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Windows 98, Me, XP or NT
Outlook Express
Outlook 2002, 2003, XP or 2007
64 MB RAM or more
50 MB free disk space
Pentium II 450 MHz +
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Praise from our customers:
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"Tired of dealing with spam every day, I learn of AllSpamAway and decided to give it a try.
It really works!!."
Melody K, NYC
" Incredible, I manage 9 e-mail accounts in the same computer and my spam problem is gone, Allspamaway deals with 1000 spam e-mails every day. I tried everything, nothing worked. Excellent keep on going."
Guillermo O, Bs As, Argentina
"Since I’m using AllSpamAway I only get the e-mails that matter to me. I’ve found that those who want to reach me reply to the verification e-mails and I loose no messages."
Sebastian L,
Buenos Aires, AR
"AllSpamAway does 99% of the job, but I still have absolute control on which messages go to the trash and which go to my inbox."
Adolfo N, LA
"At $19.95 for a registered version after I tried AllSpamAway for 30 days, I didn’t have to think about it."
Claudio R, Miami
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